Complaints Procedure

We recommend that you first report complaints to us by emailing edwin@moodcompany.nl 

If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur. www.webwinkelkeur.nl

Since February 15, 2016, it has also been possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit your complaint through the European Union's platform.